F.A.Q.
We understand that purchasing a pool cover naturally raises many questions. That’s why we’ve gathered here the answers to the most frequently asked questions about the Coverseal, its installation, maintenance, and much more.
You’ll find them below, organised by theme or accessible through the quick search feature.
General information
- Reinstall the mobile app: Click here for iPhone and here for Android or search for “Coverseal” in your app store. When launching the app for the first time, allow Bluetooth access.
Please note that only one phone can be connected to the cover at a time. - Connect near your cover: If an update is available, the app will guide you through the process step by step. Simply follow the on-screen instructions. You may be asked to unplug and reconnect the power cables, if needed, refer to the vidéo provided.
- If the update freezes: If the step “Installing firmware” or “Checking cover” loops for more than two minutes, follow these steps:
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Close the app completely.
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Unplug the two black power cables.
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Wait 5 seconds.
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Plug the cables back in firmly.
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Relaunch the app and repeat step 2.
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The “Checking cover” phase may no longer appear, this is normal and indicates that the control board has restarted correctly.
If the update still fails or the issue persists, please contact our technical support team.
- Check the power supply :Open the side panel and make sure that the power connectors (the black cables) for both the solar panel (lower cable) and the battery (upper cable) are firmly plugged in. If the cover still cannot be found in the app, or if it does not move, proceed to the next step.
- Reinstall the mobile app : Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
- Test without solar power : Unplug the solar panel cable (the lower black cable). Then test the system using the wired control or the Open/Close buttons.
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If the buzzer remains silent, the issue is most likely the fuse (go to Step 4).
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If the buzzer sounds but the cover does not move, or moves in short bursts, the issue is probably the battery.
Whether the problem is related to the battery or a fuse, please contact our technical support team. This allows us to assist you effectively while continuing to improve the reliability and performance of your Coverseal.
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- Replace the fuse :
- Version with 1 fuse : Disconnect both black cables, open the electronic box with a small screwdriver, and replace the fuse with the supplied 20A fuse (included in the box). Reconnect and test the cover over 1 metre using the buttons or the wired control. If everything works, reconnect via the app. If the issue persists after completing all these steps, please contact our technical support team.
- Version with 2 fuses : Open the side panel and disconnect both black power cables. First, check the battery fuse (lower position) and replace it if damaged. Reconnect and test. If the problem remains, check the motor fuse (upper position), replace it if necessary, then reconnect the cables and restart the app.
Practical questions
Yes, by reducing the intensity of the spray and using a neutral pH soap. Special attention should be paid to rails where regular cleaning is essential to ensure the performance and longevity of your cover. For the trim, we recommend using a microfiber cloth to preserve its appearance and durability.
The membrane that strongly limits photosynthesis and prevents leaves from falling into your pool should keep you from having to resort to shock treatments to purify your pool water. Nevertheless, under exceptional circumstances, this type of treatment may be considered. However, it is strongly recommended to keep the Coverseal open for 24 to 48 hours, to avoid any excessive concentration of chemicals that could damage the membrane.
No. Repeated shocks or excessive pressure may cause deformation of the trim or damage to the mechanics. Such damage is not covered by the warranty.
Yes, on the latest versions of the Automatic model, it is now possible to control your Coverseal from a smartphone while keeping a direct view of the cover when handling it, for safety reasons. The dedicated application also allows you to consult technical parameters such as:
– the charge level of the batteries,
– the number of opening/closing cycles performed,
– the history and details of alarms in the event of malfunction.
For previous versions, an upgrade is possible in order to activate the opening and closing control via your smartphone. We recommend that you contact your Partner directly for more information.
It is not necessary to walk on it to clean the membrane: a low-pressure cleaner (set to moderate power) or a telescopic handle is more than enough. However, you can walk on top of them barefoot or with flat-soled shoes, without any risk. A quick reminder: the Coverseal provides effective protection in the event of an accidental fall, but it is not designed to be used as a playground.
Our covers do not require any special technical maintenance. However, it is strongly recommended to carry out regular cleaning of the rails and mechanism to remove any accumulation of sand, soil, leaves, branches or other dirt that may affect proper functioning and life of the cover. In addition, it is necessary to respect the rules stated in the user manual, such as maintaining the appropriate water level in your pool, in order to preserve the safety of the cover.
Regardless of the model, your pool cover can always be opened or closed manually. Even in the event of a battery failure, there is always a solution! However, the manual manoeuvre should only be used in the event of a power failure and should not be used to loosen your cover.
1. Remove the 2 flaps (one on each side of the trim). For modules without cylinders, go directly to point 3.
2. Lift the trim on each side until you hear the click.
3. Identify the red motor cable and disconnect it.
4. Identify the manual manoeuvring flange and insert the extension provided during installation.
5. Place the racagnac (ratchet wrench) at the end of the extension, and adjust the knob to the desired position.
You can now operate the system to open or close the cover. To put your cover back in place, reverse the steps from 5 to 1. To lower the trim (only on models equipped with cylinders), actuate the two levers inside it by lifting it slightly before lowering it again.
- Reinstall the mobile app: Click here for iPhone and here for Android or search for “Coverseal” in your app store. When launching the app for the first time, allow Bluetooth access.
Please note that only one phone can be connected to the cover at a time. - Connect near your cover: If an update is available, the app will guide you through the process step by step. Simply follow the on-screen instructions. You may be asked to unplug and reconnect the power cables, if needed, refer to the vidéo provided.
- If the update freezes: If the step “Installing firmware” or “Checking cover” loops for more than two minutes, follow these steps:
-
Close the app completely.
-
Unplug the two black power cables.
-
Wait 5 seconds.
-
Plug the cables back in firmly.
-
Relaunch the app and repeat step 2.
-
The “Checking cover” phase may no longer appear, this is normal and indicates that the control board has restarted correctly.
If the update still fails or the issue persists, please contact our technical support team.
- Download the Coverseal app : Click here for iPhone or here for Android or search for “Coverseal” in your app store.
- If you already have an account:
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Make sure your phone is connected to the internet.
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Log in using your username (the email address used during installation) and your password.
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If you’ve forgotten your password, click “Forgotten password”.
You’ll then receive a 6-digit code by email (this may take up to one minute).
If you don’t receive it:
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Check your spam or junk folder.
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Make sure the email address you entered is correct.
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If you still haven’t received the code, please contact us.
Once you’ve received the 6-digit code, enter it in the app.
If you see the message “Token has expired”, you may have requested a new code too soon.
In that case:-
Wait two minutes.
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Delete all previous emails from noreply@coverseal.com.
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Request a new code.
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If the issue persists, contact us.
After entering your code, create a new password (minimum 8 characters, including at least one number and one special character).
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- If you don’t yet have an account :
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Ensure your phone is connected to the internet.
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You must be invited by an installer or by the cover owner.
If you are an invited user, please contact the owner. If you are the owner, contact us directly.
The owner can check whether the email address used is correct by going to: Cover details → Users
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- If you already have an account:
This makes it possible to guarantee the safety of your loved ones and the good condition of the cover by directly detecting if someone is in the pool or if any obstacles are on the membrane (branches, wipes, ball, etc.).
It is a pre-stressed membrane coated with several layers of polymer, capable of supporting several tons and recovering its initial shape after deformation. It is, therefore, a solution that guarantees safety and tranquillity for the whole family.
- Check the power supply :Open the side panel and make sure that the power connectors (the black cables) for both the solar panel (lower cable) and the battery (upper cable) are firmly plugged in. If the cover still cannot be found in the app, or if it does not move, proceed to the next step.
- Reinstall the mobile app : Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
- Test without solar power : Unplug the solar panel cable (the lower black cable). Then test the system using the wired control or the Open/Close buttons.
-
If the buzzer remains silent, the issue is most likely the fuse (go to Step 4).
-
If the buzzer sounds but the cover does not move, or moves in short bursts, the issue is probably the battery.
Whether the problem is related to the battery or a fuse, please contact our technical support team. This allows us to assist you effectively while continuing to improve the reliability and performance of your Coverseal.
-
- Replace the fuse :
- Version with 1 fuse : Disconnect both black cables, open the electronic box with a small screwdriver, and replace the fuse with the supplied 20A fuse (included in the box). Reconnect and test the cover over 1 metre using the buttons or the wired control. If everything works, reconnect via the app. If the issue persists after completing all these steps, please contact our technical support team.
- Version with 2 fuses : Open the side panel and disconnect both black power cables. First, check the battery fuse (lower position) and replace it if damaged. Reconnect and test. If the problem remains, check the motor fuse (upper position), replace it if necessary, then reconnect the cables and restart the app.
On previous generations of Automatic models, the winterization switch allowed you to disable the remote control receiver to preserve the batteries during the low season, when the sunshine is lower. It is recommended to place it in the OFF position from 1 September to 1 May. Otherwise, the batteries could fall into deep discharge and require replacement. Note: on the latest versions of this model, this switch is no longer present, because energy management has been optimized.
All you need to do is:
– close the cover completely
– maintain the water level of your pool according to the instructions in the user manual;
– clear the solar panel(s) of the Automatic model in case of heavy snowfall to maintain a good charge of the batteries
– set the winterization switch to off in order to preserve the batteries (previous versions of the Automatic model)
Thanks to the membrane, photosynthesis is strongly limited: no noticeable dirt is found in the spring. For optimal results, it is advisable to run the filtration only a few hours a day during wintering.
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