Categories:
General information
Practical questions
- Check the power supply :Open the side panel and make sure that the power connectors (the black cables) for both the solar panel (lower cable) and the battery (upper cable) are firmly plugged in. If the cover still cannot be found in the app, or if it does not move, proceed to the next step.
- Reinstall the mobile app : Delete the app and reinstall it. Click here for iPhone or here for Android. When opening the app for the first time, remember to allow Bluetooth access. Ensure that only one phone is connected to the cover, and log in while standing close to it. If your cover requires an update, a banner will appear directly within the app. To start the update, simply unplug and reconnect the power cables. Refer to the accompanying vidéo if needed. If the issue persists, move on to the next step.
- Test without solar power : Unplug the solar panel cable (the lower black cable). Then test the system using the wired control or the Open/Close buttons.
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If the buzzer remains silent, the issue is most likely the fuse (go to Step 4).
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If the buzzer sounds but the cover does not move, or moves in short bursts, the issue is probably the battery.
Whether the problem is related to the battery or a fuse, please contact our technical support team. This allows us to assist you effectively while continuing to improve the reliability and performance of your Coverseal.
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- Replace the fuse :
- Version with 1 fuse : Disconnect both black cables, open the electronic box with a small screwdriver, and replace the fuse with the supplied 20A fuse (included in the box). Reconnect and test the cover over 1 metre using the buttons or the wired control. If everything works, reconnect via the app. If the issue persists after completing all these steps, please contact our technical support team.
- Version with 2 fuses : Open the side panel and disconnect both black power cables. First, check the battery fuse (lower position) and replace it if damaged. Reconnect and test. If the problem remains, check the motor fuse (upper position), replace it if necessary, then reconnect the cables and restart the app.